FREQUENTLY ASKED QUESTIONS
How can I open an account with BetArena:
To register press the REGISTER button located on the top right corner of your screen and follow the steps needed. We require you to enter your phone number and your desired password. On the second and last step we verify your phone number.
How do I retrieve my login details:
Your username is your phone number used to register. If you forgot your password, you can press the FORGOT PASSWORD button to change your password.
What are the minimum and maximum selections on betslips:
Minimum selection is 1 (one) while maximum selections are 40 (forty)
What deposit methods can I use to fund my account:
We accept VISA , MASTERCARD, VERVE, Bank Transfer, Direct Bank Transfer, USSD and QR code. Please note we constantly update our payment options. Any added payment option will be available for you and you can access it from DEPOSITS menu.
How much time does it take for my deposit to reflect in my balance:
Our deposits are instant. If the deposit is completed successfully it should reflect instantly in your account balance.
I made a deposit and it didn’t reflect in my balance:
Our deposits are instant. If it didn’t reflect directly please logout and login to your account to verify there is no connection issue. If you still can’t see it, please contact us and we will solve your issue.
How do I get my welcome offer:
Our welcome offer is deposit dependent. When you make your first deposit, you will be asked which of the available welcome offers you want. Just select the preferred welcome offer and when the deposit is completed, the bonus will be directly awarded to your account.
What other offers do you have:
We constantly update our offers, promotions and bonuses to be ahead of the competition. Some of our offers include Welcome bonus, Accumulator bonus, Cut1 bonus and Early Cash out. For more details please visit our promo page. Please note we also offer promotional codes from time to time so make sure you check frequently so you don’t miss any of our offers.
I am awarded a bonus. How do i bet with my bonus amount:
Our system always uses real money balance for bets. If the balance is 0 or less than the bet stake, the system will use bonus balance for your bets if any. Please note, any time you make withdrawal from your account, any active bonuses are forfeited from your account.
How do i transfer from my bonus balance to my real money balance:
While you bet with bonus amount, any winnings are added to your bonus amount. When you complete the requirements of any given bonus, the bonus is considered completed and any winnings from this specific bonus are transferred to your real money amount. You can either use this amount to bet and increase your balance with additional winnings or withdraw part or all of the winning amount.
How do I update my personal details:
You can do that from your PROFILE page. Make sure you save your changes after you are done.
How does the 250% Accumulator bonus work:
Starting from 5 selections above 1.20, the more selections you add in your betslip, the higher the accumulator bonus you get. For more information check our promotions page.
I won. How can i withdraw my money into my bank account:
The first time you want to withdraw you need to create a payment account and also update your personal information on your profile. This is done only once and wil make future withdrawals faster as you will not need to add your account details upon every future withdrawal. After you finish the above two steps, you can proceed to withdrawals section, add the amount you want to withdraw, select the desired payment account and receive your winnings in a few seconds.
How much time does it take for my withdrawal to reflect in my Bank account:
Our withdrawals are instant. If a withdrawal is completed successfully it should reflect in your bank balance the same time. Please note that depending on your bank, you might get a slight delay but this is bank dependent. Most banks allow the money to reflect instantly.
For additional information please contact our support team