PRIVACY POLICY

 

INTRODUCTION

  Action Gaming Limited (“BetArena”, “we”, “our”, or “us”) operates on https://betarena.ng/ (the “Website” and on the “WebApp”) which are jointly referred to in this Privacy Policy as (the “Platforms”). The Platforms are built to provide access to best betting odds for the sporting public (“Services”). This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) sets out in clear and concise form our practices and procedures regarding the collection, use and disclosure of your personal data and sensitive personal data when you visit, access, browse through and/or use our Platforms or Services. You have control over the type of data that you make available to us. Using the controls highlighted in this Privacy Policy, you can limit or withdraw the information we collect about you or determine how we use such information. You can also choose to deactivate your account at any time. All information that you provide, by means of details entered onto our Platforms, will be handled according to the provisions of applicable data protection laws and in the manner set forth in this Privacy Policy. You agree to indemnify us from the release of any personal data pursuant to our Privacy Policy. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing your request, such as effecting transactions on the Customer’s account or to carry verification procedures. By using our Platforms, you agree to the terms and conditions of this Privacy Policy and any subsequent update to the same. You also consent to our use of your personal information in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use The Company website or otherwise provide us with your personal information.  

THE DATA YOU GIVE US

  Personal data is generally processed to provide the Services. We collect Personal Data such as Contact information including name, gender, date and place of birth, phone number, residential address, email address, postal address, a valid copy of an official document bearing names and photographs (national identification card) and account information that you give to us, for example, where you create an account with us, request for further information about our product, fill a form, apply for a job through our website or you subscribe to newsletters on our website. We may also automatically collect some technical information when you visit our website such as your IP address, and information about your visit, such as the pages that you viewed. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. By visiting and using our website, you agree to our use of cookies in line with BetArena’s policies.  

USE OF COOKIES

  In order to make your visit to the platform more user-friendly, to keep track of visits and to improve the service, the company collects a small piece of information sent from your browser, called a cookie. If you register with us or if you continue to use the website, you agree to our use of cookies. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy.  

WHAT CONSTITUTES YOUR CONSENT?

  Where processing of Personal Data is based on consent, we shall obtain the requisite consent at the time of collection of the Personal Data. In this regard, you consent to the processing of your Personal Data when you access our platforms, or use our services, content, features, technologies or functions offered on our website or other digital platforms. You can withdraw your consent at any time, but such withdrawal will not affect the lawfulness of processing based on consent given before its withdrawal.  

USE OF PERSONAL DATA

  We will only use the information collected from you for the purpose for which We collected it, which may include the following:
  1. to register you as a new user and manage our relationship with you;
  2. to fulfil our obligations arising from any contracts entered into between you and us;
  3. to send you informational and promotional content that you may choose to receive from us;
  4. to send you emails, invoices, receipts and notifications based on bets placed and transactions made;
  5. to facilitate your access to our Platforms, personalize your experience, and perform statistical analysis to improve our Services;
  6. to meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms;
  7. to send you important messages relating to the use and maintenance of our For example, we may inform you of temporary or permanent changes to our Services, such as planned outages, new features, version updates, abuse warnings, and changes to our Privacy Policy, and other internal policies;
  8. Monitoring transactions for the purposes of managing risk, preventing and or remediating fraud, irregular betting, money laundering, cheating and other potentially prohibited or illegal activities;
  9. to fulfil other purposes disclosed at the time you provide your information or otherwise where we are legally permitted or are required to do so;
  10. The Company may use your personal information and data together with other information for the purposes of processing your bets, including card and online payments, setting up, operating and managing your account, complying with our legal and regulatory duties, building up personal profiles, carrying out customer research, surveys and analyses; and
  11. Where we need to process your information for additional purposes that we have not identified at the time of collection, we will make sure to obtain your consent or the appropriate legal basis for these additional uses to the extent required by applicable law.

SECURITY AND RETENTION OF YOUR PERSONAL DATA

  We will take all reasonable security measures at the technical, physical, administrative and operational levels to protect the confidentiality, security, and integrity of your personal and sensitive personal data, including restricting access to your Personal Data with us on a need-to-know basis. Notwithstanding all our efforts to secure your information, we remind you that the transmission of data via the Internet is not completely secure. Therefore, we cannot guarantee that security breaches will never occur. Also please note that if you use our Platforms or Services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your site’s privacy and security policy with respect to Internet use. It is important for you to take steps to protect against unauthorized access to your account and your password. You should keep your password and any security questions confidential. The security of your Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD. If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately and contact us right away. We take appropriate measures to ensure that your Personal Data is only processed for the minimum period necessary in line with the purposes set out in this Privacy Policy or to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies, until a time it is no longer required or has no use. Once your Personal Data is no longer required, we destroy it in a safe and secure manner. If your account is closed, personal data will be deleted, securely destroyed or anonymised from our database, unless such data is required to be retained for legal or regulatory purposes or certain legitimate business purposes, including for accounting, dispute resolution or fraud prevention. Please note that the uninstallation of the BetArena app from your device does not amount to an automatic deletion of your personal data.  

INFORMATION SHARING WITH THIRD PARTIES

  We respect your privacy, and we limit disclosure of your Personal Data to third parties. We do not sell, give or trade any Personal Data that we obtain from you to any third party for data mining or marketing purposes. However, BetArena may, in certain circumstances disclose personal information and betting history to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf, and with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties. In the processing of your BetArena account and associated account, we have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep record of your information. You hereby consent to such disclosures. When we do have to share your information with third parties, we take steps to protect your information by requiring these third parties to enter a Third Party Data Processing Contract with us that requires them to use the information we transfer to them in a manner that is consistent with this Privacy Policy and applicable laws. We may also disclose your information to third parties as follows:
  1. We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you;
  2. We may share or transfer your personal information in connection with, or during due diligence or negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company;
  3. If you give your explicit consent;
  4. If we have to complete a contract on your behalf;
  5. We may disclose your information to safeguard the rights, property, or safety of BetArena, our user base, or others
  6. If there is a legal obligation on us to share such data under existing laws and regulations. The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation;
  • Protect and defend the rights or property of the Company;
  • Prevent or investigate possible wrongdoing in connection with the Service;
  • Protect the personal safety of Users of the Service or the public; and
  • Protect against legal liability.

YOUR RIGHTS AS A DATA SUBJECT

  BetArena collects Personal Data only for the purposes identified in this Policy and such information cannot be reused for another purpose that is incompatible with the original purpose. You can exercise the following rights with respect to your Personal Data with us:
  1. request for and access your Personal Data collected and stored by BetArena;
  2. withdraw consent at any time. For example, you can withdraw your consent to receipt of our marketing or promotional materials or unsubscribe to our newsletters;
  3. object to automated decision making;
  4. request rectification and modification of your Personal Data kept by us where you believe it to be inaccurate;
  5. request for deletion of your Personal Data (also known as the right to be forgotten);
  6. be informed of and entitled to provide consent prior to the processing of Personal Data for purposes other than that for which the Personal Data were collected;
  7. request that we restricts processing of your Personal Data in certain circumstances; and
  8. request for information regarding any specific processing of your personal data.
You may seek to exercise any of the above rights at any time by sending us an email at: suuport@betarena.ng  

TELEPHONE CALLS

  Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.  

PROTECTION FROM MINORS

  The gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located. We may collect proof of identification from our customers as part of our age verification process. We do not knowingly collect personally identifiable information from anyone under the age of 18 or under the age of legal consent. In the case where we discover that anyone under the age of 18 or under the age of legal consent has provided us with their personal information, we immediately delete such information from our servers, and immediately block such account(s).  

LINKS TO OTHER WEBSITES

  Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.  

CHANGES TO OUR PRIVACY NOTICE

  Due to constant changes in technology and regulatory requirements, we may need to change our privacy policies or update it from time to time, any such changes will become effective upon posting of the revised Privacy Policy. You will always be able to find the most recent version of our updated privacy policy on this site. It is the responsibility of each customer to regularly check the General Terms and Conditions and Privacy Policy for updates.  

GENERAL

  BetArena shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your Account. Continued use of the Services will be considered as your acceptance thereof. The laws of Nigeria shall govern this Privacy Policy.  

CONTACT & COMMUNICATION

  If you have any questions about this Privacy Policy, you can contact us via: support@betarena.ng     This Privacy Policy is effective from: July 22, 2021